The research focuses on the delivery of public service at Bandung City Community Health Centres (Puskesmas). The choice of this locus is based on the assumption that Puskesmas as health centres provided by Bandung City Local Government is close to the community. In addition, Puskesmas is regarded affordable for poor people. General assumptions put on view that the Puskesmasâ€™ health service delivery has yet to improve because a lot of complaints have been addressed by the clients (users) regarding their service delivery. However, the research result shows the opposite â€“ the clientsâ€™ reflection on Bandung City Puskesmasâ€™ health service delivery through questionnaires is generally good although some aspects
still need improvement.
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