KEPEMIMPINAN DAN PELAYANAN DALAM ORGANISASI PUBLIK

##plugins.themes.bootstrap3.article.main##

Laksmi Fitriani

Abstract

Public service has always been an actual topic among citizens. It is sensible because, on one hand, citizens seem to be inescapable from public services; on the other hand, public services have yet to meet citizens’ needs. There are several factors causing unsatisfactory public service delivery. Those include low
welfare and poor work discipline among public service workers. Another influential factor is leadership. It is believed that good leadership escorts the public organizations to good management of resources, which eventually leads to good public services.

##plugins.themes.bootstrap3.article.details##

How to Cite
Fitriani, L. (2019). KEPEMIMPINAN DAN PELAYANAN DALAM ORGANISASI PUBLIK. Jurnal Ilmu Administrasi: Media Pengembangan Ilmu Dan Praktek Administrasi, 4(4), 05. https://doi.org/10.31113/jia.v4i4.390


Section
Articles

References

Basuki J. 2007. Tantangan Ilmu Administrasi Publik: Paradigma Baru Kepemimpinan Aparatur

Negara. Pidato Pengukuhan sebagai Guru Besar Tetap Sekolah Tinggi Ilmu

Administrasi Negara. Jakarta.

Davidow. William and Uttal, Bro. (1989).Total Customer Service: The Ultimate Weapon. New

York: The Free Press.

Keputusan Menteri Negara Pendayagunaan Aparatur Negara Nomor

/KEP/M.PAN/7/2003 Tentang Pedoman Umum Penyelenggaran Pelayanan Publik.

Keputusan Menteri Pendayagunaan Aparatur Negara (MenPAN) nomor 81 tahun 1993

yang kemudian disempurnakan dengan Keputusan Menteri Pendayagunaan Aparatur

Negara nomor 63 tahun 2003 tentang Pedoman Penyelenggaraan Pelayanan

Keputusan Menteri Pendayagunaan Aparatur Negara Nomor Kep/25/M.Pan/2/2004

Tentang Pedoman Umum Penyusunan Indeks Kepuasan Masyarakat

nn-1. tt. Bass' Transformational Leadership Theory. http://changingminds.org/disciplines/

leadership/theories/bass_transformational.htm

Ratminto dan Winarsih. 2005. Manajemen Pelayanan Publik. Yogyakarta: UGM Press.

Roth, Gabriel. (1987). ThePrivate Provision of Public Services in Developing Countries. Oxford:

Oxford University Press.

Wirawan. (2002) Kapita Selekta Teori Kepemimpinan – Pengantar untuk Praktek dan Penelitian

(1). Jakarta: Yayasan Bangun Indonesia dan Uhamka Press.

Wirawan. 2002. Kapita Selekta Teori Kepemimpinan – Pengantar untuk Praktek dan Penelitian –

Buku 1. Jakarta: Yayasan Bangun Indonesia dan UHAMKA Press.

Zeithhaml, VA, A. Parasuraman, dan LL Berry . 1990. Delivering Quality Service: Balancing

Customer Perceptions and Expectations. New York: The Free Press.

Zwell, Michael. (2000). Creating A Culture of Competence. Toronto: John Wiley and Sons Inc.