PENERAPAN PELAYANAN PRIMA SEBAGAI UPAYA MENINGKATKAN KEPUASAN PELANGGAN DI POLITEKNIK MANUFAKTUR NEGERI BANDUNG

Emma Dwi Ariyani

Abstract


Excellent service is one among indicators of both private and public institution performance. A productive institution is the one able to provide services in favor of its main customers or clients. The demand of excellent service is not only directed to
private institutions but also public institution. POLMAN Bandung as a public institution always tries to upgrade its service quality in order to enhance its customers’ satisfaction.


Keywords


Pelayanan prima dan kepuasan pelanggan

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DOI: https://doi.org/10.31113/jia.v7i1.329

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