TUNTUTAN KOMPETENSI BAGI APARATUR DALAM PELAYANAN PUBLIK
##plugins.themes.bootstrap3.article.main##
Abstract
Public service delivery has become the main concern of local government policy. It is to bridge the gap between the dynamic change of social capacity demands and the capacity of local government to fulfill them through public services. To meet the general public demands, local governments have to fully equip their apparatus with appropriate competencies. A range of effort directed to improve apparatus competence in the field of public services has become an endless discussion topic among scholars. Although the demand for better competence has been recorded in numerous policy documents, it does not seem that those efforts have been optimal yet. Therefore, various views on the efforts to enhance apparatus competence in delivering services to society are continuously relevant to be discussed.
##plugins.themes.bootstrap3.article.details##
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- The journal allow the authors to hold the copyright without restrictions and allow the authors to retain publishing rights without restrictions.
- Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) before and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
References
Armstrong, Michael & Angela Baron. (1998). Performance Management: The New Realities,
Institute of Personnel and Development.
Cockerill, Tony. (1994). The Kind of Competence for Rapid Change, in Mabey, Christopher and
Iles, Paul, Managing Learning, London and New York in Association with The Open
University.
Davidow, William H. & Bro Uttal. (1989). Total Customers Service The Ultimate Weapon. New
York: The Free Press
DeVrey, Catherine. (1994). Good Service is Good Business, 7 Simple Strategies for Success,
Competitive Edge Management Series, AIM.
Gaspersz, V. (2002). Sistem Manajemen Kinerja Terintegrasi, Balance Scorecard dengan Sistem
Six Sigma untuk Organisasi Bisnis dan Pemerintah. Jakarta: PT Gramedia Pustaka Utama.
Goldsmith, Marshall; Greenberg, Cathy L.; Robertson, Alastair; Chan, Maya Hu. (2003)
Global Leadership, The Next Generation, USA: Pearson Education. Inc.
Kierstead, James, (1998). Personality and Job Performance: A Research Overview, Public Service
Commission of Cannada, terdapat pada http://www.psccfp.
gc.ca/prcb/rd/pdr/does/persfien.htm di akses pada tanggal 22 April 1999.
Luce, Sally & Lynch, Brian, 1998. Competency-Framework and Tools, Public Service