REFORMASI BIROKRASI PENYELENGGARAAN PELAYANAN KTP DI KABUPATEN PAKPAK BHARAT

Mukti Ali Brutu

Abstract


ID card, within public administration context, has a lot of functions such as for applying for a job, proposing a loan to a bank, getting licenses, participating in a local vote, and so on. It has become a common administrative requirement for the people to obtain their civic rights. Of course, local government has the responsibility to provide ID card service for the people. Furthermore, the service delivery should always be improved to reach a state of demographic administrative order. In fact, a number of cases show that ID card service quality is still low, including that of Pakpak Bharat district. This article tries to provide recommendations for solving the problem.


Keywords


Bureaucratic reform, pelayanan publik.

Full Text:

PDF

References


Sinambela, Lijan Poltak, dkk. 2008. Reformasi Kebijakan

Publik : Teori, Kebijakan dan Implementasi. PT. Bumi

Aksara, Jakarta.

Utomo, Warsito. 2006. Administrasi Publik Baru Indonesia :

Perubahan Paradigma dari Administrasi Negara ke

Administrasi Publik. Pustaka Pelajar, Yogyakarta.

Ibrahim, Amin. 2008. Teori dan Konsep Pelayanan Publik

serta Implementasinya. CV. Mandar Maju, Bandung.

Moenir, 1995. Manajemen Pelayanan Umum. Bina Aksara,

Jakarta

Mulyadi, Deddy. 2010. Membidik Jalan Menuju Public Trust

: Isu-Isu Aktual Administrasi Publik dan Kebijakan

Pelayanan Publik. STIA LAN Bandung Press. Bandung

Tjiptono, Fandy, 1995, Strategi Pemasaran, Andi Offset,

Jogjakarta.

Zeithaml, Valarie A., (et.al), 1990, Delivering Quality Services

: Balancing Customer Perceptions and Expectations, The

Free Press, A Division of Macmillan Inc., New York.

http//www.digilib.petra.ac.id, diakses pada hari Rabu

tanggal 27 Juli 2010.

Undang-Undang Nomor 25 Tahun 2009 Tentang

Pelayanan Publik

Kepmenpan No.63/KEP/M.PAN/7/2003 tentang

Pedoman Umum Penyelenggaraan Pelayanan

Publik

Kepmenpan No.25/KEP/M.PAN/2/2004 tentang

Pedoman Umum Penyusunan Indeks Kepuasan

Masyarakat Unit Pelayanan Instansi Pemerintah.




DOI: https://doi.org/10.31113/jia.v7i3.316

Refbacks

  • There are currently no refbacks.




Copyright (c) 2019 Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Jurnal Ilmu Administrasi Indexed by:

      

 

@2017-2019

Jalan Cimandiri No. 34-38 Bandung

Laman: stialanbandung.ac.id

Powered by OJS (Open Jounal Systems)