WIDJAYANTI, A. EVALUASI KUALITAS PELAYANAN PUBLIK MELALUI METODE KONSUMSI: COERCION VERSUS CHOICE (CAPTIVES, CLIENTS, and CUSTOMERS). Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi, [S. l.], v. 10, n. 2, p. 246–254, 2018. DOI: 10.31113/jia.v10i2.156. Disponível em: https://jia.stialanbandung.ac.id/index.php/jia/article/view/156. Acesso em: 18 feb. 2026.