CO-CREATION SEBAGAI INOVASI PELAYANAN PUBLIK DI DISDUKCAPIL KOTA BANDUNG

##plugins.themes.bootstrap3.article.sidebar##

PDF
Published: Dec 31, 2022
DOI: https://doi.org/10.31113/jia.v19i2.882
Keywords:
co-creation innovation services citizen engagement

##plugins.themes.bootstrap3.article.main##

Ezra Khagi Himura
Universitas Padjajaran
Tomi Setiawan
Universitas Padjajaran

Abstract

This research describes co-creation as innovation in public services. Co-creation places the community not only as beneficiaries, but also as collaborators. This research aims to describe the process of co-creation in Disdukcapil of Bandung City through the creation of an innovation environment, and the extent of community involvement in co-creation process based on the engagements of explorer, ideator, designer, and diffuser. This research used a qualitative approach with data collection techniques through study literature, observation, and interview. Data analysis was carried out through data condensation, data display, and data verification. The implications of this research can be used as considerations for Disdukcapil of Bandung City in improving co-creation as service innovation. This research found the application of co-creation as service innovation in Disdukcapil of Bandung City through the creation of an innovative environment was quite good and the involvement of community in co-creation of Disdukcapil of Bandung City was still focused on citizen engagement as explorer and ideator, while involvement as designer and diffuser was relatively still limited. The recommendation from this research is that Disdukcapil collaborates with the community through strengthening citizen engagement as designers and diffusers so that the community can be fully involved in implementation of services provided.

##plugins.themes.bootstrap3.article.details##

How to Cite
Himura, E. K., & Setiawan, T. (2022). CO-CREATION SEBAGAI INOVASI PELAYANAN PUBLIK DI DISDUKCAPIL KOTA BANDUNG. Jurnal Ilmu Administrasi: Media Pengembangan Ilmu Dan Praktek Administrasi, 19(2), 190–200. https://doi.org/10.31113/jia.v19i2.882
Issue
Vol. 19 No. 2 (2022): Jurnal Ilmu Administrasi
Section
Articles
Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
  2. The journal allow the authors to hold the copyright without restrictions and allow the authors to retain publishing rights without restrictions.
  3. Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  4. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) before and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.

References

Allen, B., Tamindael, L. E., Bickerton, S. H., & Cho, W. (2020). Does citizen coproduction lead to better urban services in smart cities projects? An empirical study on e-participation in a mobile big data platform. Government Information Quarterly, 37(1), 101412.

Babbie, E., & Roberts, L. (2018). The Fundamentals of Social Research (Fourth edi). Nelson Education.

Bharosa, N., Meijer, K., & Van Der Voort, H. (2020). Innovation in public service design: Developing a co-creation tool for public service innovation journeys. ACM International Conference Proceeding Series, July, 275–284.

Chen, J., Walker, R. M., & Sawhney, M. (2020). Public service innovation: a typology. Public Management Review, 22(11), 1674–1695.

Creswell. (2014). Research Design: Qualitative, Quantitative and Mixed Methods Approaches (4 th). Sage Publication.

de Jong, M. D. T., Neulen, S., & Jansma, S. R. (2019). Citizens’ intentions to participate in governmental co-creation initiatives: Comparing three co-creation configurations. Government Information Quarterly, 36(3), 490–500.

Dugstad, J., Eide, T., Nilsen, E. R., & Eide, H. (2019). Towards successful digital transformation through co-creation: A longitudinal study of a four-year implementation of digital monitoring technology in residential care for persons with dementia. BMC Health Services Research, 19(1), 1–17.

Fadhil, Muhammad Ilham, M. (2019). Peranan Dinas Kependudukan Dan Pencatatan Sipil Dalam Mengoptimalisasi Pelayanan Gerakan Indonesia Sadar Administrasi Kependudukan (Gisa) Di Kota Bandung Provinsi Jawa Barat. Jurnal Registratie, 1(1), 1–20.

Gumilang, F., Mulyanto, F., & Somantri, A. (2021). Perancangan Sistem Informasi Pelayanan Masyarakat Menggunakan Customer Relationship Management (Studi Kasus: Dinas Kependudukan Dan Pencatatan Sipil Kota Bandung). Universitas Pasundan.

Hamdam, Ibrahim, A., & Abdullah, M. T. (2020). Inovasi Pelayanan Publik Melalui UP3SK Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Pinrang One-stop-Service. Jurnal Administrasi Publik, 6(2), 251–264.

Hržica, R., Pluchinotta, I., KovaÄ, P., Vrbek, S., & Jukić, T. (2021). Organizational Readiness for Co-Creation of Public Services in the Central and Eastern European Administrative Tradition: Development of the Conceptual Multi-Attribute Decision Support Model. NISPAcee Journal of Public Administration and Policy, 14(1), 169–214.

Irianti, A. D. I. P. (2015). Co-creating Innovation (Studi Deskriptif Proses Co-Creating Inovasi di UPT Pelayanan Perizinan Terpadu (P2T) Jawa Timur). Kebijakan Dan Manajemen Publik, 3(3), 207–217.

Jalonen, H., Kokkola, J., Laihonen, H., Kirjavainen, H., Kaartemo, V., & Vähämaa, M. (2021). Reaching hard-to-reach people through digital means – Citizens as initiators of co-creation in public services. International Journal of Public Sector Management, 34(7), 799–816.

Kurniawan, R. C. (2017). Inovasi Kualitas Pelayanan Publik Pemerintah Daerah. FIAT JUSTISIA:Jurnal Ilmu Hukum, 10(3), 569–586.

Lember, V., Brandsen, T., & Tõnurist, P. (2019). The potential impacts of digital technologies on co-production and co-creation. Public Management Review, 21(11), 1665–1686.

Lusch, R. F., & Nambisan, S. (2015). Service innovation: A service-dominant logic perspective. MIS Quarterly: Management Information Systems, 39(1), 155–175.

Menteri Pendayagunaan Aparatur Negara. (2003). Keputusan Menteri Pendayagunaan Aparatur Negara (Nomor 63 Tahun 2003).

Menteri PAN-RB RI. (2021). Permen PAN-RB RI No. 7/2021 tentang Kompetisi Inovasi Pelayanan Publik di Lingkungan Kementerian/Lembaga, Pemerintah Daerah, Badan Usaha Milik Negara, dan Badan Usaha Milik Daerah

MeriÄkova, B. M., Nemec, J., & Svidronova, M. (2015). Co-creation in local public services delivery innovation: Slovak experience. Lex Localis, 13(3), 521–535.

Miles, M., Huberman, M., & Saldana, J. (2013). Qualitative Data Analysis: A Methods Sourcebook (J. Saldana (ed.); Third edit). Sage Publications.

Nambisan, S., & Nambisan, P. (2013). Engaging citizens in co-creation in public services. IBM Center for Business Development, January 2013.

Nurrasyid, F., & Karsa, S. I. (2020). Kepuasan Masyarakat terhadap Pelayanan Program Jemput Bola Akta dan Mepeling Disdukcapil Kota Bandung. 3.

OECD. (2020). Embracing Innovation in Government: Global Trend 2020. February, 112.

Osborne, S. P., Radnor, Z., & Nasi, G. (2013). A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach. American Review of Public Administration, 43(2), 135–158.

Ota, N. (2019). Pengaruh E-Government Terhadap Peningkatan Kualitas Pelayanan Administrasi Kependudukan Di Dinas Kependudukan Dan Pencatatan Sipil Kota Bandung. Universitas Pasundan.

Presiden Republik Indonesia. (2008). Undang-Undang Republik Indonesia tentang Keterbukaan Informasi Publik (Nomor 14 Tahun 2008).

Presiden Republik Indonesia. (2009). Undang-Undang Republik Indonesia tentang Pelayanan Publik (UU Nomor 25 Tahun 2009).

Ramadhan, R. (2020). Kualitas Pelayanan Dinas Kependudukan Dan Pencatatan Sipil (DISDUKCAPIL) Kota Bandung Melalui Aplikasi Salaman. Universitas Komputer Indonesia.

Sabilla, F. (2021). Analisis Kualitas Pelayanan E-Spasi Pada Masa Adaptasi Kebiasaan Baru Di Dinas Kependudukan Dan Pencatatan Sipil Kota Bandung. Universitas Pasundan.

Torfing, J., Sørensen, E., & Røiseland, A. (2019). Transforming the Public Sector Into an Arena for Co-Creation: Barriers, Drivers, Benefits, and Ways Forward. Administration and Society, 51(5), 795–825.

Torugsa, N. (Ann), & Arundel, A. (2016). Complexity of Innovation in the public sector: A workgroup-level analysis of related factors and outcomes. Public Management Review, 18(3), 392–416.

Voorberg, W. H., Bekkers, V. J. J. M., & Tummers, L. G. (2015). A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey. Public Management Review, 17(9), 1333–1357.

Wali Kota Bandung. (2022). Peraturan Wali Kota Bandung tentang Persyaratan dan Tata Cara Penyelenggaraan Administrasi Kependudukan (Nomor 90 Tahun 2022).

Weissinger, E. M., Oettrich, K., Evans, C., Genieser, H.-G., Schwede, F., Dangers, M., Dammann, E., Kolb, H.-J., Mischak, H., Ganser, A., & Kolch, W. (2004). Activation of protein kinase A (PKA) by 8-Cl-cAMP as a novel approach for antileukaemic therapy. British Journal of Cancer, 91(1), 186–192.

Wulandari, P., & Susanty, Y. (2018). Strategi Pengembangan Model Inovasi “Mepeling†Akta Kelahiran di Kota Bandung. Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja Dan Administrasi Pelayanan Publik, 20(1), 15.