REFORMASI BUDAYA BIROKRASI DALAM MEWUJUDKAN PEMERINTAHAN YANG AKUNTABEL, TRANSPARAN, DAN BERORIENTASI KEPADA PELAYANAN PUBLIK1

Abstract

If vigilantly observed, the portrait of Indonesian bureaucracy illustrates a pile of
critical problems. The problems in the bureaucratic area do not merely comprise
regulatory matters such as the cases of annulled regulations. They also include other aspects such as malpractice in the budget spending, unprofessional manner in service delivery, and low and unmeasured performance accountability. All these are against the fact that bureaucracy should function to serve the society. With such a condition, efforts to provide quality service and to create prosperous society within the country have proved to be merely a utopia. Therefore, a strategic bureaucratic reform needs to be revolved in a consistent and under-controlled way. It is obvious that improving public service through bureaucratic reform and corporate
culture is not easy and time-consuming. For this purpose, it needs a strong
commitment among government apparatus both central and local, morality from
government apparatus both personal and professional, appropriate public policy, and
the optimal implementation of managerial functions.