Endang Wirjatmi Trilestari1


Public service delivery has become the main concern of local government policy. It is to bridge the gap between the dynamic change of social capacity demands and the capacity of local government to fulfill them through public services. To meet the general public demands, local governments have to fully equip their apparatus with appropriate competencies. A range of effort directed to improve apparatus competence in the field of public services has become an endless discussion topic among scholars. Although the demand for better competence has been recorded in numerous policy documents, it does not seem that those efforts have been optimal yet. Therefore, various views on the efforts to enhance apparatus competence in delivering services to society are continuously relevant to be discussed.


How to Cite
Trilestari1, E. W. (2019). TUNTUTAN KOMPETENSI BAGI APARATUR DALAM PELAYANAN PUBLIK. Jurnal Ilmu Administrasi: Media Pengembangan Ilmu Dan Praktek Administrasi, 3(1), 01. https://doi.org/10.31113/jia.v3i1.434



Armstrong, Michael & Angela Baron. (1998). Performance Management: The New Realities,

Institute of Personnel and Development.

Cockerill, Tony. (1994). The Kind of Competence for Rapid Change, in Mabey, Christopher and

Iles, Paul, Managing Learning, London and New York in Association with The Open


Davidow, William H. & Bro Uttal. (1989). Total Customers Service The Ultimate Weapon. New

York: The Free Press

DeVrey, Catherine. (1994). Good Service is Good Business, 7 Simple Strategies for Success,

Competitive Edge Management Series, AIM.

Gaspersz, V. (2002). Sistem Manajemen Kinerja Terintegrasi, Balance Scorecard dengan Sistem

Six Sigma untuk Organisasi Bisnis dan Pemerintah. Jakarta: PT Gramedia Pustaka Utama.

Goldsmith, Marshall; Greenberg, Cathy L.; Robertson, Alastair; Chan, Maya Hu. (2003)

Global Leadership, The Next Generation, USA: Pearson Education. Inc.

Kierstead, James, (1998). Personality and Job Performance: A Research Overview, Public Service

Commission of Cannada, terdapat pada http://www.psccfp.

gc.ca/prcb/rd/pdr/does/persfien.htm di akses pada tanggal 22 April 1999.

Luce, Sally & Lynch, Brian, 1998. Competency-Framework and Tools, Public Service