Awang Anwaruddin1


The most protruding weakness of local government bureaucracy in Indonesia from the governance perspective is the rule-driven or rule-following character. This happens as the autonomous and local self-governance has not practically been implemented ever since the Independence Day in 1945. Before the local autonomy policy came into effect on 1 January 2000, the role of local governments was merely as the interest articulation and representative of upper (provincial and central) governments. Such character and role, of course, did not meet the competitive and public-centered spirit within public service program. The implementation of public service policy was then colored by long-chained bureaucratic procedures (red-tape bureaucracy), monotonous and unprofessional system, and inconsistent and unresponsive manner toward the demands of local society. Therefore, local government bureaucracy should change to be more creative and innovative. It should continuously be improved to implement public service delivery programs as well as to find better solutions over complicated problems in the field of public service delivery. A strategic step to overcome the issue is to implement the empowerment approach to local society as mostly applied in the business-model service.


How to Cite
Anwaruddin1, A. (2019). PEMBERDAYAAN PELAYANAN PUBLIK. Jurnal Ilmu Administrasi: Media Pengembangan Ilmu Dan Praktek Administrasi, 3(3), 01.



Abdul Wahab, Solichin. 1998. Reformasi Pelayanan Publik Menuju Sistem Pelayanan yang

Responsif dan Berkualitas. Malang: Program Pascasarjana Universitas Brawijaya

Boje & Dennehy. 2006. Managing in Postmodern World - Chapter on Follett, Fayol, Weber,

and Taylor., 08/03/2006

Budiardjo, Miriam. 1982. Dasar-Dasar Ilmu Politik. Jakarta: Gramedia

Blancard, Ken, John P. Carlos, dan Alan Randolph. 2002. Empowerment Takes More Than a

Minute~Pemberdayaan Bukan Perubahan Sekejap. Yogyakarta: Amara Books

Clutterbuck, David and Susan Kernagham (with research by Debbie Snow). 1994. The

Power of Empowerment. London: Kogan Page Limited

Cook, Sarah dan Steve Macaulay. 1997. Perfect Empowerment~Pemberdayaan yang Tepat.

Jakarta: Elex Media Komputindo, Kelompok Gramedia

Denhardt, Janet V. & Robert B. Denhardt. 2003. The New Public Service: Serving, Not

Steering, New York: M.E. Sharpe

Dwivedi, O.P. 1999. Gevernance and Administration in South Asia, dalam Bureucracy and

The Alternatives in World Perspective, Keith Henderson, O.P. Dwivedi (eds). London:

Macmillan Press Ltd.

Dwiyanto, Agus. Dkk. 2002. Reformasi Birokrasi di Indonesia. Yogyakarta: Pusat Studi

Kependudukan dan Kebijakan UGM

Frederickson, H. George. 1996. Comparing the Reinventing Government Movement with the

New Public Administration. Public Administration Review. May/June Vol. 56, No. 3

Jackson, P.M. and B. Palmer. 1992. Developing Performance Monitoring in Public Sector

Organizations: A Management Guide. The Management Centre, University of Leicester

Kettl, Donald. 2003. dalam Denhardt, Janet V. & Robert B. Denhardt. 2003. The New Public

Service: Serving, Not Steering. New York: M.E. Sharpe

Morgan, Douglas and Kelly B. Bacon, 1996. What Middles Managers Do In Local Government :

Stewardship of the Public Trush and the Limits of Reinventing Government. Public

Administration Review. July/August, Vol. 56, No. 4

Osborne, David and Ted Gaebler. 1992. Reinventing Government. How the Entrepreneural

Spirit Is Transforming the Public Sector from Schoolhouse to Statehouse, City hall to Pentagon.

Reading, MA: Addison Wesley

Painter, Cris. 1994. Public Service Reform : Reinventing or Abandoning Government. Blackwell,

Cambridge : The Political Quarterly Publishing Co. Ltd.

Partini dan Bambang Wicaksono. 2004. Citizens’ Charter: Terobosan Baru Penyelenggaraan

Pelayanan Publik di Indonesia, dari Makalah Seminar Bulanan Pusat Studi

Kependudukan dan Kebijakan UGM pada tanggal 28 Oktober 2004.

Pollitt, C. 1988. Bringing Consumers Into Performance Measurement: Concepts, Consequences

And Constrains. Policy and Politics 16 (2): 77-87

Sarji, Ahmad. 1996. Civil Service Reforms: Toward Malaysia’s Vision 2020, Selangor: Pelanduk


Stewart, Aileen Mitchell. 1994. Empowering People. London: Pitman Publishing

Sutarto. 1994. Dasar-dasar Organisasi. Yogyakarta: Gajah Mada University Press

Thoha, Miftah. 2003. Birokrasi dan Politik di Indonesia. RajaGrafindo Persada, Jakarta.

Tjokrowinoto, Moeljarto. 2004. Birokrasi Dalam Polemik. Yogyakarta: Pustaka Pelajar

Wellins, Richard S., William C. Byham & Jeanne M. Wilson. 1991. Empowered Teams. San

Francisco: Jossey-Bass Publishers