PEMBERDAYAAN PELAYANAN PUBLIK
##plugins.themes.bootstrap3.article.sidebar##
##plugins.themes.bootstrap3.article.main##
Abstract
The most protruding weakness of local government bureaucracy in Indonesia from the governance perspective is the rule-driven or rule-following character. This happens as the autonomous and local self-governance has not practically been implemented ever since the Independence Day in 1945. Before the local autonomy policy came into effect on 1 January 2000, the role of local governments was merely as the interest articulation and representative of upper (provincial and central) governments. Such character and role, of course, did not meet the competitive and public-centered spirit within public service program. The implementation of public service policy was then colored by long-chained bureaucratic procedures (red-tape bureaucracy), monotonous and unprofessional system, and inconsistent and unresponsive manner toward the demands of local society. Therefore, local government bureaucracy should change to be more creative and innovative. It should continuously be improved to implement public service delivery programs as well as to find better solutions over complicated problems in the field of public service delivery. A strategic step to overcome the issue is to implement the empowerment approach to local society as mostly applied in the business-model service.
##plugins.themes.bootstrap3.article.details##
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- The journal allow the authors to hold the copyright without restrictions and allow the authors to retain publishing rights without restrictions.
- Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) before and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
References
Abdul Wahab, Solichin. 1998. Reformasi Pelayanan Publik Menuju Sistem Pelayanan yang
Responsif dan Berkualitas. Malang: Program Pascasarjana Universitas Brawijaya
Boje & Dennehy. 2006. Managing in Postmodern World - Chapter on Follett, Fayol, Weber,
and Taylor. http://cbae.nmsu.edu/~dboje/mpw.html, 08/03/2006
Budiardjo, Miriam. 1982. Dasar-Dasar Ilmu Politik. Jakarta: Gramedia
Blancard, Ken, John P. Carlos, dan Alan Randolph. 2002. Empowerment Takes More Than a
Minute~Pemberdayaan Bukan Perubahan Sekejap. Yogyakarta: Amara Books
Clutterbuck, David and Susan Kernagham (with research by Debbie Snow). 1994. The
Power of Empowerment. London: Kogan Page Limited
Cook, Sarah dan Steve Macaulay. 1997. Perfect Empowerment~Pemberdayaan yang Tepat.
Jakarta: Elex Media Komputindo, Kelompok Gramedia
Denhardt, Janet V. & Robert B. Denhardt. 2003. The New Public Service: Serving, Not
Steering, New York: M.E. Sharpe
Dwivedi, O.P. 1999. Gevernance and Administration in South Asia, dalam Bureucracy and
The Alternatives in World Perspective, Keith Henderson, O.P. Dwivedi (eds). London:
Macmillan Press Ltd.
Dwiyanto, Agus. Dkk. 2002. Reformasi Birokrasi di Indonesia. Yogyakarta: Pusat Studi
Kependudukan dan Kebijakan UGM
Frederickson, H. George. 1996. Comparing the Reinventing Government Movement with the
New Public Administration. Public Administration Review. May/June Vol. 56, No. 3
Jackson, P.M. and B. Palmer. 1992. Developing Performance Monitoring in Public Sector
Organizations: A Management Guide. The Management Centre, University of Leicester
Kettl, Donald. 2003. dalam Denhardt, Janet V. & Robert B. Denhardt. 2003. The New Public
Service: Serving, Not Steering. New York: M.E. Sharpe
Morgan, Douglas and Kelly B. Bacon, 1996. What Middles Managers Do In Local Government :
Stewardship of the Public Trush and the Limits of Reinventing Government. Public
Administration Review. July/August, Vol. 56, No. 4
Osborne, David and Ted Gaebler. 1992. Reinventing Government. How the Entrepreneural
Spirit Is Transforming the Public Sector from Schoolhouse to Statehouse, City hall to Pentagon.
Reading, MA: Addison Wesley
Painter, Cris. 1994. Public Service Reform : Reinventing or Abandoning Government. Blackwell,
Cambridge : The Political Quarterly Publishing Co. Ltd.
Partini dan Bambang Wicaksono. 2004. Citizens’ Charter: Terobosan Baru Penyelenggaraan
Pelayanan Publik di Indonesia, dari Makalah Seminar Bulanan Pusat Studi
Kependudukan dan Kebijakan UGM pada tanggal 28 Oktober 2004.
Pollitt, C. 1988. Bringing Consumers Into Performance Measurement: Concepts, Consequences
And Constrains. Policy and Politics 16 (2): 77-87
Sarji, Ahmad. 1996. Civil Service Reforms: Toward Malaysia’s Vision 2020, Selangor: Pelanduk
Publications.
Stewart, Aileen Mitchell. 1994. Empowering People. London: Pitman Publishing
Sutarto. 1994. Dasar-dasar Organisasi. Yogyakarta: Gajah Mada University Press
Thoha, Miftah. 2003. Birokrasi dan Politik di Indonesia. RajaGrafindo Persada, Jakarta.
Tjokrowinoto, Moeljarto. 2004. Birokrasi Dalam Polemik. Yogyakarta: Pustaka Pelajar
Wellins, Richard S., William C. Byham & Jeanne M. Wilson. 1991. Empowered Teams. San
Francisco: Jossey-Bass Publishers