PENGEMBANGAN MODEL E-GOVERNMENT DALAM PELAYANAN PUBLIK

Awang Anwaruddin

Abstract


The system of public service developed by the Indonesian government is characterized by a centralized top-down monopoly model. The so-called functional, centralized, and integrated model of public service is merely a type of delegation of authority from central government to linked public service institutions without involving the society, especially in terms of interaction and transaction between the government and society in a free way, without delimited by cost, time and space, as
well as the choice of service type and facilities. Thus, it is time for the government to increase the quality of public service through the reformulation of policies that may fulfill the increasing demands of changing era and the development of more strategic infrastructure an facilities, among others, implementing EGovernment
as an effort to facilitate an interaction between the government and society, which we believe as the significant factor of an ideal model of public service.


Keywords


public service, interaction and transaction, E-Government

Full Text:

PDF

References


Boje & Dennehy. 2006. Managing in Postmodern World - Chapter on Follett, Fayol, Weber, and

Taylor. http://cbae.nmsu.edu/~dboje/mpw.html, 08/03/2006

Depkominfo. 2005. Peluang Indonesia Untuk Bangkit Melalui Implementasi E-Government.

Laguboti. Toba

Dwiyanto A. Dkk. 2002. Reformasi Birokrasi di Indonesia. Yogyakarta: Pusat Studi

Kependudukan dan Kebijakan UGM

Indrajit RE. 2002. Electronic Government. Yogyakarta: Andi Offset.

Kang B. 2000. Anticorupption Measures in the Public Procurement Service Sector in Korea, paper

presented at Asia Pacific Forum Combatting Corruption, Seoul, Korea.

http://www.oecd.org/daf/ASIAcom/Seoul.htm

Kep Menpan No: 63/KEP/M.PAN/7/2003 tentang Pedoman Umum Penyelenggaraan

Pelayanan Publik.

Kep Menpan. Ibid

Lembaga Administrasi Negara. 2003. Penyusunan Standar Pelayanan Publik. Jakarta: LAN.

Lembaga Administrasi Negara, Ibid.

Lembaga Administrasi Negara, Ibid.

Mustopadidjaja AR. 2002. Managing Change in Bureaucracy. Jakarta: Lembaga Administrasi

Negara.

Osborne D and Gaebler T. 1992 Reinventing Government. Reading: Plume Book.

Parayno GL. 1999. Reforming the Philippines Customs Services through Electronic

Governance in ADB and OECD, Combatting Corruption in Asian and Pasific Economies,

Manila, http://www.adb.org/Documents/Conference/Combating_Corruption/default.asp?=

govpub

Partini dan Bambang W. 2004. Citizens’ Charter: Terobosan Baru Penyelenggaraan Pelayanan

Publik di Indonesia, diambil dari Makalah Seminar Bulanan Pusat Studi Kependudukan

dan Kebijakan UGM pada tanggal 28 Oktober 2004.

Pusat Studi Kependudukan UGM. 2003 Kinerja Pelayanan Publik dalam Penyusunan Standar

Pelayanan Publik. Jakarta: Lembaga Administrasi Negara.

Satriya E. Agenda Besar Menanti Depkominfo, Kompas, Jakarta, 14 Maret 2005.

Tjokrowinoto M. 2004. Birokrasi Dalam Polemik. Yogyakarta: Pustaka Pelajar

Wardiana W. Peranan Teknologi Informasi Pada Era Globalisasi. Jurnal Manajerial, Volume 2

Nomor 3, Oktober 2003.

Wescott C. E-Government: Enabling Asia-Pacific Governments and Citizents to do Public

Business Differently, Paper presented at Asian Development Forum, Bangkok,14 June

dari website: www.bappenas.go.id

Zeithaml VA, A Parasuraman dan LL Berry. 1990 Delivering Quality Service: Balancing

Customer Perceptions and Expectations. New York: The Free Press.




DOI: https://doi.org/10.31113/jia.v4i2.402

Refbacks

  • There are currently no refbacks.


Bookmark and Share


Copyright (c) 2019 Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Jurnal Ilmu Administrasi Indexed by:

     

 

@2017-2019

Jalan Cimandiri No. 34-38 Bandung

Laman: stialanbandung.ac.id

Powered by OJS (Open Jounal Systems)

  Â