Sudarmo Sudarmo


The implementation of Total Quality Management (TQM) in attempting to meet quality service in public sector in Indonesia is still problematical, mainly due to family-oriented bureaucracy behavior, incompatibility between praxis of TQM and that of public sector and practices of patrimonial management. These impediments
can be reduced by keeping various kinds of commitments in terms of cultural changes, top management involvement totality, total quality-behavior oriented, time, and financial sources. In addition, commitment to reform the moral and ideology of the ruler and decision makers as well as their political will to materialize it is obviously required. Despite difficulties in changing organization culture, some ways offer a solution. Organization culture toward quality service can be changed by restructuring the organization, improving property rights, deploying new managers, and tightly scheduling the period of time in implementing TQM.


How to Cite
Sudarmo, S. (2019). PROBLEMATIKA PENERAPAN FORMULA PELAYANAN BERKUALITAS PADA SEKTOR PUBLIK DI INDONESIA. Jurnal Ilmu Administrasi: Media Pengembangan Ilmu Dan Praktek Administrasi, 6(2), 04.



Cohen, S. and Brand, R. Total Quality Management in Government: A Practical Guide for the Real World.

San Fransisco: Jossey-Bass Publishers.

Goetsch, D. L. and Davis, S. 1995. Implementing Total Quality. Englewood Cliffs, NJ: Prentice-Hall

International, Inc.

Hicks, H. G. and Gullet, C. R. 1983. Organizations: Theory dan Behavior. Auckland: McGraw-Hill

International Book Company.

Jones, G. R. 1995. Organizational Theory, Text dan Cases. New York: Addision-Wesley Publishing


Morgan, C. and Murgatroyd, S. 1994. Total Quality Management in the Public Sector: An International

Perspective. Buckingham: Open University Press.

Osborn, R. R., Hunt, J. G., and Jauch, L. R. 1980. Organization Theory: An Integrated Approach. New

York: John Wiley and Sons.

Riggs, F. W. 1971. The Sala Model: An Ecological Approach to the Study of Comparative Administration. In

Nimrod R. (ed.), Readings in Comparative Public Administration. Boston: Allyn dan Bacon, Inc.

Robbins, S. P. 1990. Organization Theory, Structure, Design, and Application. Englewood Cliffs, NJ:

Prentice Hall, Inc.

Rose-Ackerman, S. 1999. Corruption and Government: Causes, Consequences, and Reform. Cambridge:

Cambidge Universty Press.

Sudarmo. 2003. Penerapan Total Quality Management (TQM) dalam Organisasi Birokrasi Sala. Jurnal

Dinamika, Vol. 3 (1), p. 26-41.

Sudarmo. 2004. Birokrasi Publik Dalam Masyarakat Prismatik: Kendala dan Upaya membangun Budaya

Pelayanan Publik yang Berkualitas, dalam Administrasi Pelayanan Publik: Antara Paradoks dan

Harapan Masa Depan. Surakarta: Pustaka Cakra Surakarta. p. 1-29.

Sudarmo. 2008. Governance of Solo’s Street Vendors: Critical Analysis Based on Empirical Research

(Unpublished Ph.D Thesis). Adelaide: Flinders University.

Sudarmo. 2008a. Perspectives On Governance: Towards An Organizing Framework for Collaborative and

Collective Actions. Spirit Publik Jurnal Ilmu Administrasi, Vol. 2 (2) , p. 113-120.

Sudarmo. 2008b. Social Capital untuk Community Governance. Spirit Publik Jurnal Ilmu Administrasi,

Vol. 4 (2) , p. 101-112.

Sudarmo. 2008. Participation in Development under Powerful Stakeholders’ Control: Case of Relocation of the

Gotong Royong Street Vendors in Surrounding Manahan Stadium Region. Jurnal Pembangunan

Wilayah dan Perencanaan Partisipatif, Vol. 2 (3) , p. 133-142.